Last updated: 12 Sept 2025

Privacy Policy

This policy applies to testing.vitallfizz.com. Assure Enterprise, trading as VitalFizz, operates the website and store, registered in Ahmedabad, Gujarat. FSSAI Central Licence No. 10725998000336. By using our website and services, you agree to the practices described below.

1) Who we are

For any questions about this policy or your data, please use the contact details in the Support section.

2) Information we collect

• Account & Profile: Name, email, phone number, login details, addresses saved in My Account.

• Order Details: Items purchased, prices, delivery information, invoices, and order history.

• Payments: Payment method and transaction status (processed securely by our payment partners). We do not store full card or UPI credentials.

• Communications: Emails, chat messages, support tickets, product reviews, survey responses.

• Device & Usage: IP address, browser type, device identifiers, pages visited, time on site, referral source, and approximate location derived from IP.

• Cookies & Similar Tech: Used to keep you signed in, remember your cart, and analyze site performance and marketing.

3) How we use your information

• Operate the store: Create/manage accounts, process orders, payments, deliveries.

• Customer support: Respond to queries and provide after-sales service.

• Communication: Send order confirmations, shipping updates, service notices, and—if you consent—promotions via email/SMS/WhatsApp.

• Personalization & analytics: Improve our website, products, and user experience.

• Fraud prevention & security: Detect and prevent misuse.

• Legal compliance: Meet tax, accounting, and other regulatory obligations.

4) Cookies

We use:

• Essential: Required for site functions (cart, checkout, login).

• Performance/Analytics: Understand site usage.

• Functional: Remember preferences.

• Advertising: Deliver and measure ads on our site and third-party platforms.
  You can manage cookies in your browser settings; blocking some cookies may impact functionality.

5) Sharing your information

We share data only as needed to provide our services, including with:

• Payment gateways for secure transactions,

• Logistics/courier partners for deliveries and returns,

• Cloud hosting, analytics, and marketing providers supporting website operations and communications,

• Professional advisers and authorities where required for compliance, fraud prevention, or to protect our rights.
  These partners process data under agreements requiring appropriate security and confidentiality.

6) Payments

All online payments are processed by PCI-DSS compliant providers. We receive confirmation of payment status but do not collect or store full card numbers, CVV, or UPI PINs.

7) Data retention

• Orders, invoices, taxes: Kept for legally required periods.

• Account information: Kept while your account is active; deleted or anonymized on request unless we must retain it for legal reasons.

• Marketing preferences: Retained until you opt out.

8) Your choices & rights

• Access/Update: View and edit your details in My Account or contact Support.

• Delete: Request deletion of your account or specific data (subject to legal retention).

• Opt-out of marketing: Use unsubscribe links or ask Support to stop SMS/WhatsApp promotions.

• Withdraw consent: Where we rely on consent, you may withdraw it at any time.

9) Security

We use administrative, technical, and organizational safeguards to protect your information. No method of transmission or storage is 100% secure; we continually work to enhance protections.

10) Children’s privacy

Our website is intended for individuals aged 18 and above. We do not knowingly collect personal data from children.

11) International transfers

Some service providers may process data outside your country. Where this occurs, we take steps to ensure appropriate safeguards are in place.

12) Third-party links

Our site may contain links to external websites. We are not responsible for their privacy practices; please review their policies.

13) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above reflects the latest revision. Significant changes will be communicated on this page or by email when appropriate.

Support

Email: care@testing.vitallfizz.com
Phone/WhatsApp: +91 99097 19195

For privacy or data requests, please include your name, contact details, and (if applicable) your order number so we can assist you quickly.