Shipping & Returns

Last updated: 12 Sept 2025 This policy applies to orders placed on testing.vitallfizz.com. Assure Enterprise, trading as VitalFizz, is the seller of record. Registered in Ahmedabad, Gujarat. FSSAI Central Licence No. 10725998000336.

Shipping

Service area: India Order processing: 1–2 business days on working days. Orders placed after 12:00 PM IST, on weekends, or on public holidays are processed the next business day. Delivery timeframe: Typically 3–7 business days after dispatch (longer for remote locations). Shipping fees: Displayed at checkout, including any free-shipping offers. Order tracking: A dispatch email/SMS with tracking is sent when your order ships; tracking is also available under My Account → Orders. Delivery attempts: Couriers generally make 1–3 attempts. If a parcel returns to us after failed attempts, we can reship (additional shipping charges may apply).

No Returns & No Refunds

Due to the nature of our products (nutraceutical/consumable items), returns and refunds are not accepted once an order is delivered. Please review product details before purchase.

Statutory Exceptions (eligible for replacement)

We will provide a like-for-like replacement where required by law if you receive:

• A damaged or tampered parcel,
• A defective product,
• A wrong item (different from what was ordered), or
• A product that is expired on delivery.

What to do:

• Contact Support within 48 hours of delivery and include your order number, clear photos/videos of the outer box, inner packaging, and the item/label.
• Keep packaging and the product intact until we complete verification.
• If approved, we will arrange a replacement (subject to stock). If the same item is unavailable, we may offer a functionally equivalent substitute. The replacement product will be delivered within 5-6 days.

Note: For security and accuracy, we do not publish a static return address. If a pickup or inspection is needed, we’ll share the correct location/instructions in writing for your case.

Cancellations

Orders can be cancelled before dispatch via My Account → Orders or by contacting Support. Dispatched orders cannot be cancelled and will follow the policy above.

Helpful Guidance

• Record an unboxing video and photos showing the shipping label and packaging; this speeds up verification of any transit damage.
• If a parcel appears open or severely damaged at delivery, ask the courier to mark it “damaged/return to sender” and notify us immediately.

Support

Email: care@testing.vitallfizz.com Phone/WhatsApp: +91 99097 19195 We acknowledge customer complaints promptly and work to resolve them as quickly as possible.

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Seller: Assure Enterprise (VitalFizz) — Registered in Ahmedabad, Gujarat — FSSAI Central Licence No. 10725998000336.