Last updated: 12 Sept 2025

Terms & Conditions

This policy applies to orders placed on testing.vitallfizz.com. Assure Enterprise, trading as VitalFizz, is the seller of record, registered in Ahmedabad, Gujarat. FSSAI Central Licence No. 10725998000336.

1) Eligibility & Age

You must be at least 18 years old to place orders or create an account. By using the website, you confirm that you meet this requirement and that all information you provide is accurate and complete.

2) Account & Security

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately if you suspect unauthorized use. We may suspend or terminate accounts that violate these Terms or applicable law.

3) Products & Information

We strive to display product information, images, ingredients, and usage directions accurately; colours and packaging may vary due to lighting or display settings. Products are intended for personal use only and not for resale unless expressly permitted.
Health disclaimer: Nutraceuticals and supplements are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional before use, especially if pregnant, nursing, taking medication, or having a medical condition.

4) Orders, Pricing & Payment

Placing an order constitutes an offer to buy; acceptance occurs when we dispatch the order. Prices, taxes, offers, and availability are subject to change without notice. Errors may be corrected at any time; if a pricing or stock error affects your order, we will contact you for confirmation or cancellation with a refund. Payments are processed by secure third-party gateways. We do not store full card or UPI credentials.

5) Shipping, Returns & Refunds

Our shipping timelines and after-delivery policy form part of these Terms. Please review the Shipping & No-Returns Policy on the website; by ordering, you agree to those terms (including statutory exceptions for damaged/defective/wrong/expired items reported within the stated window).

6) Promotions, Coupons & Gift Cards

Promotional codes or offers are subject to individual terms, may be time-limited, and cannot be combined unless stated. We may cancel or refuse benefits arising from misuse, fraud, or technical errors.

7) User Content: Reviews & Feedback

By submitting reviews, questions, images, or feedback, you grant VitalFizz a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display such content for store operations and marketing. You must not post content that is illegal, misleading, defamatory, obscene, infringing, or that contains personal data of others without consent. We may moderate, edit, or remove content at our discretion.

8) Intellectual Property

All website content—including text, graphics, logos, icons, images, product names, and software—is the property of VitalFizz or its licensors and is protected by applicable IP laws. You may not copy, distribute, modify, reverse engineer, or create derivative works without prior written permission.

9) Acceptable Use

Do not use the site for unlawful activities, to interfere with security or proper operation, to introduce malware, or to mine data without consent. Automated access (scraping, bots) is prohibited except for search-engine indexing subject to robots rules.

10) Third-Party Links & Services

The website may link to third-party sites or services. We are not responsible for their content, policies, or practices. Use them at your own risk after reviewing their terms and privacy policies.

11) Limitation of Liability

To the maximum extent permitted by law, VitalFizz shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or other intangible losses arising from your use of the website or products. Our total liability for any claim shall not exceed the amount you paid for the applicable order.

12) Warranties

The website and its content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement, except as required by law or expressly stated for a product.

13) Indemnity

You agree to indemnify and hold harmless VitalFizz and its personnel from and against claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of the website.

14) Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, war, government actions, network or utility failures, or courier disruptions.

15) Changes to the Website or Terms

We may update products, features, and these Terms at any time. The “Last updated” date reflects the latest revision. Continued use after changes means you accept the updated Terms.

16) Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of competent courts/authorities, after the parties first attempt good-faith resolution through Support.

17) Severability & Waiver

If any provision is held invalid or unenforceable, the remaining provisions remain in full force. Failure to enforce any provision is not a waiver of our rights.

Support

Email: care@testing.vitallfizz.com
Phone/WhatsApp: +91 99097 19195

For questions about these Terms, orders, or your account, contact our Support team using the details above.